FAQ’s

You've got questions, we've got answers.

General Questions:

General Frequently Asked Questions

Our shop hours:

  • Monday – Thursday: 10-6 PM EST
  • Friday: 10-5 PM EST
  • Saturday: Closed
  • Sunday: Closed

We do! Please take a look at our Rewinds and Repairs page for further information.

If you’re looking to become a re-seller or achieve lower pricing, you can fill out our Reseller Application. We’ll determine if you qualify.

Account Questions:

Frequently asked questions regarding your Account

You can create an account on the checkout screen by checking the box below and proceeding to checkout with your order. An account will be created for you after you set a password. The email address you used will be your login ID.

Create an Account Checkbox

Create an Account - Fralin Pickups

Create a Password Field

Create a Password - Fralin Pickups

For security reasons, no. All accounts have to be created at purchase.

Simply log in to your account and select the “Addresses” tab to change your Address.

Go There: My Account

Billing Questions:

Frequently Asked Questions regarding billing information

We take the following payment methods:

  1. All major Debit or Credit cards
  2. PayPal
  3. Fralin Pickups Gift Cards

We do not store any Credit / Debit card information. The only information we store is your:

  1. Billing & Shipping address and name
  2. Email Address for communication
  3. Phone Number for communication

Shipping Questions:

Frequently Asked Questions regarding shipping

All mail and packages may be sent to:

Fralin Pickups
2015 W. Laburnum Ave, Fl. 2nd
Richmond, VA 23237

Please note that you must Contact Us before sending in a Rewind or Repair.

For Domestic Deliveries:

  • All parts and accessories usually ship US Priority Mail – $10.
  • Pickups, Prewired Pickguards, and Control Plates ship UPS Ground – $16.

Alaska, Hawaii & Canada:

  • UPS 2-Day (Alaska, Hawaii) – $35
  • UPS Worldwide International – $35

For The Rest Of The World:

  • All other orders ship UPS Worldwide International – $50

We reserve the right to choose the appropriate method of shipment at the time of shipment.

Orders Questions:

Questions regarding orders and order status

It depends! Some pickups take longer to make and have a higher volume of sales. Select all the options you want on the product screen, and the estimated lead time will display before the price. For orders already in production, our lead times are pretty accurate. Please be patient, as we hand-build orders to spec on a first-come, first-served basis.

As a company, we really try to avoid changes to your order. Please take your time ordering and contact us with any questions before placing your order. We work fast once we get your order and changes really mess things up in the shop. That said, changes to orders can be made within 24 hours of placing the order. If a critical change must be made, some or more of the following circumstances may apply:

  1. You may be charged a restocking fee if your original order is close to shipping
  2. You may be charged twice for covers if you change the cover choice and the original covers are installed (does not apply to plastic covers)
  3. Your order will likely get bumped to the end of the production queue and your lead time would start over

If you don’t see what you want on the product page as an option (i.e., left-handed), please request on the ‘ORDER NOTES’ section on the checkout screen, or Contact Us to make sure we can accommodate your request.

Go There: Contact Us

Unlike other pickup manufacturers, we absolutely do custom work. However, our scope is limited to what we already manufacture. Contact us for more information.

Go There: Contact Us

Technical Questions:

Frequently asked questions regarding technical information

You’d know it if you heard it! “Out of phase” refers to combining two out-of-phase pickups together (think of the middle position of Tele). The tone is usually described as weak, hollow, and thin. Learn more about phase here!

Note: Out of Phase is different from Parallel. For example, the middle position of a Telecaster is wired in parallel. This gives the pickups a “quack” tone that we all know and love. Out of phase is different, and sounds hollow and thin.

Pickups built with Alnico Rods (Stratocaster, Telecaster, Mustang) pull on the strings more than other designs; for this reason, they may need to be farther away. We suggest that you follow our in-depth guide on pickup height here

Product Questions:

Frequently Asked Questions regarding products

Yes, all pickup purchases come with all the necessary hardware to mount your pickups to your set up.

No – all Big T purchases are done through Analog Man.

For Product Questions, please use our search form here to navigate to the product, and use the “Q&A” tab to ask your question.

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