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General Frequently Asked Questions
Our shop hours:
- Monday – Thursday: 10-6 PM EST
- Friday: 10-5 PM EST
- Saturday: Closed
- Sunday: Closed
Frequently asked questions regarding your Account
You can create an account on the checkout screen by checking the box below and proceeding to checkout with your order. An account will be created for you after you set a password. The email address you used will be your login ID.
Create an Account Checkbox
Create a Password Field
For security reasons, no. All accounts have to be created at purchase.
Frequently Asked Questions regarding billing information
We take the following payment methods:
- All major Debit or Credit cards
- Fralin Pickups Gift Cards
We do not store any Credit / Debit card information. The only information we store is your:
- Billing & Shipping address and name
- Email Address for communication
- Phone Number for communication
Frequently Asked Questions regarding shipping
For Domestic Deliveries:
- All parts and accessories usually ship US Priority Mail – $10.
- Pickups, Prewired Pickguards, and Control Plates ship UPS Ground – $16.
Alaska, Hawaii & Canada:
- UPS 2-Day (Alaska, Hawaii) – $35
- UPS Worldwide International – $35
For The Rest Of The World:
- All other orders ship UPS Worldwide International – $50
We reserve the right to choose the appropriate method of shipment at the time of shipment.
Questions regarding orders and order status
It depends! Some pickups take longer to make and have a higher volume of sales. Select all the options you want on the product screen, and the estimated lead time will display before the price. For orders already in production, our lead times are pretty accurate. Please be patient, as we hand-build orders to spec on a first-come, first-served basis.
As a company, we really try to avoid changes to your order. Please take your time ordering and contact us with any questions before placing your order. We work fast once we get your order and changes really mess things up in the shop. That said, changes to orders can be made within 24 hours of placing the order. If a critical change must be made, some or more of the following circumstances may apply:
- You may be charged a restocking fee if your original order is close to shipping
- You may be charged twice for covers if you change the cover choice and the original covers are installed (does not apply to plastic covers)
- Your order will likely get bumped to the end of the production queue and your lead time would start over
If you don’t see what you want on the product page as an option (i.e., left-handed), please request on the ‘ORDER NOTES’ section on the checkout screen, or Contact Us to make sure we can accommodate your request.
Frequently asked questions regarding technical information
You’d know it if you heard it! “Out of phase” refers to combining two out-of-phase pickups together (think of the middle position of Tele). The tone is usually described as weak, hollow, and thin. Learn more about phase here!
Note: Out of Phase is different from Parallel. For example, the middle position of a Telecaster is wired in parallel. This gives the pickups a “quack” tone that we all know and love. Out of phase is different, and sounds hollow and thin.
Pickups built with Alnico Rods (Stratocaster, Telecaster, Mustang) pull on the strings more than other designs; for this reason, they may need to be farther away. We suggest that you follow our in-depth guide on pickup height here
It’s essential to understand and identify your guitar’s Fingerboard Radius before determining Magnet Stagger. Magnet Stagger is the pattern of magnet or pole piece height under each string. We have different pickup staggers optimized for different fingerboard radiuses: a “Stock” stagger for rounder radiuses (7.25″ – 9.5″) and a “Hybrid” stagger for flatter and compound radiuses (10″+). Each stagger optimizes the string-to-string balance of the pickup. See below for a comparison of our Magnet Staggers:
Frequently Asked Questions regarding products
Yes, all pickup purchases come with all the necessary hardware to mount your pickups to your set up.
No – all Big T purchases are done through Analog Man.
For Product Questions, please use our search form here to navigate to the product, and use the “Q&A” tab to ask your question.