You've got questions, we've got answers.
WHAT HOURS ARE YOU OPEN?
We are open Monday-Thursday from 10 AM-6 PM EST and Friday from 10 AM-5 PM.
WHERE DO YOU SHIP?
We ship worldwide!
- Continental U.S. Shipping: $16
- Alaska: $35
- Hawaii: $35
- Canada: $35*
- International: $50*
WHEN WILL MY ORDER SHIP?
It depends! Some pickups take longer to make and have a higher volume of sales. Select all the options you want on the product screen, and the estimated lead time will display before the price.
WHAT METHOD DO YOU SHIP?
We ship USPS for small parts and accessories, and we ship FedEx Ground or 2-Day for pickups. We reserve the right to choose shipping method at time of shipment.
DO YOU REWIND / REPAIR PICKUPS?
We do! Please take a look at our Rewinds and Repairs page for further information.
DO YOU MAKE CUSTOM PICKUPS?
Unlike other pickup manufacturers, we absolutely do custom work. However, our scope is limited to what we already manufacturer. Contact us for a more information.
I WANT TO BE A DEALER. HOW CAN I DO THAT?
If you’re looking to become a re-seller or achieve lower pricing, you can fill out our Reseller Application. We’ll determine if you qualify.
I DON’T SEE THE OPTIONS THAT I WANT
If you don’t see what you want on the product page as an option (i.e., left-handed), please request on the 'ORDER NOTES' section on the checkout screen.
HOW DO I PICK A MODEL?
Once you have decided on a type of pickup, (Strat, Tele, Humbucker), think about how much power you want, and whether you need hum-canceling or single coil. More power comes from more turns of wire on any model and gives you more midrange and fewer highs. Using less wire gives a more open, airy sound. More wire will provide you with a dirtier, darker tone. There are many video links and sound clips on the website to help you compare models.
HOW DO I ORIENT THE PICKUP IN MY GUITAR?
D Pole Pieces are generally the tallest pole piece, and on humbucking or P90 models, the Leads come out of the "Treble Side", closest to the G, B, and E strings.
HOW DO I TELL WHICH PICKUP IS WHICH?
We label all of our pickups with a sticker on the leads. Strat® sets have leads cut to length, and our bridge pickups have higher ohm readings than other positions.
WHAT METHODS OF PAYMENT DO YOU ACCEPT?
- If ordering on our website, we accept all major Credit Cards and PayPal.
- If ordering over the phone, we accept Credit Cards, PayPal® (Instructions Below) and Check.
- You may also use our Payment Portal to pay for a rewind, repair, or outstanding invoice.
HOW DO I PAY WITH PAYPAL®?
To pay with PayPal, follow the following instructions below:
- Log in to your PayPal account
- Click “Send” to send money
- Choose “Pay for Goods and Services”
- Send the invoice total to “[email protected]” and use the reference to either reference your name, or Invoice #.