GET IN TOUCH WITH US:
By Phone: (804) 358-2699 – Give us a call for the quickest response
- For General Questions, please email us at firstname.lastname@example.org
- For Ordering Questions, please email us at email@example.com
Our Mailing Address: 2015 W. Laburnum Ave, 2nd Floor, Richmond, VA, 23227 USA
WARRANTY, EXCHANGE, AND REPAIR INFORMATION:
Warranty: Our products are guaranteed against defects in materials or workmanship for 10 years after purchase. Please contact us for more information.
Exchanges: We do not accept returns, however, we will exchange pickups for tonal reasons for up to 30 days upon receipt of the pickups. We will only accept exchanges when the pickup is UNALTERED: (Do not cut leads short) and UNDAMAGED: (Damage to covers, punctures, corrosion). Customer will pay shipping both ways. If you meet this criteria and wish to exchange your pickups, please call us at (804)-358-2699 for further information.
Repairs: Fralin Pickups will be repaired at half the cost of a rewind (See rewinding information).
If you would like to talk with Lindy about a specific product option not listed here, please call us at the shop. Please understand this does not mean that we will develop new pickups, but we love to modify our current product line to meet the needs of our customers.
Please note that customizing a pickup might affect your ability to exchange. Please see the Warranty, Exchange, and Repair Information box for more information on this. Exchanges will be taken at the discretion of Lindy Fralin and Fralin Pickups Staff.